Corporate Social Responsibility

The Group’s commitment to sustainability began in 2005 with the publication of its first Sustainability Report, which laid the foundations for the development of projects based on a sense of corporate responsibility. The Afuture project, established in 2007, aimed to build

innovative Autogrill locations that would be both environmentally friendly and economically efficient. Over the years, the project has evolved from an international breeding ground for ideas, design concepts and best practices to be shared throughout the Group into an actual philosophy of sustainable business. The Afuture experience has allowed Autogrill to grow and its people to achieve a greater awareness of sustainability issues by better comprehending the value of this process.

In 2011 Autogrill decided to build on this concept by laying out Group-wide sustainability goals, in the form of the Afuture Roadmap (2012-2015) and guidelines for the constant improvement of performance, paving the way for a concrete sustainability strategy. In 2012 it reinforced monitoring efforts, and over the last two years has moved forward with activities designed to improve sustainability on an ongoing basis.

In 2014 the Group developed an internal method for the materiality analysis of sustainability issues, aimed at determining aspects significant for the sustainability of the business and for its stakeholders. This entailed the active participation of management in assigning significance to the various issues, considering the stakeholders’ point of view and sharing conclusions. The output consists of a matrix whose horizontal axis maps the importance of each aspect in terms of business success, while the vertical axis represents the point of view of the stakeholders. Some issues determined to be most important — quality of worker relations, human resource development and skills appraisal for APeople; product quality and safety, accessibility and quality of services, product information and communication, and supply chain management for AProduct; waste managment for APlanet — will be the focus of the Group’s attention in the coming years.

For details of the materiality analysis, see the “2015 Sustainability Report”, published online at (Sustainability section).

Autogrill’s policy for employees

A clear, structured policy concerning Autogrill’s relations with its employees gives it a competitive edge, because employees are its human capital: the wealth of skills, competencies and qualifications that make the company stand out.

At any given location, in the act of serving a customer, each employee represents the company and its philosophy, its know-how and the way it treats the environment. By the same token, a satisfied customer is the best advertisement a company can have. That’s why the relationship between the Group and its employees is a strategic asset, fundamental for the creation of value enjoyed by all parties.

To make the most of the Group’s size by leveraging the skills and expertise found in different countries, over the last few years a European organizational model has been developed, leading to the creation and integration of regional and international teams.

Dialogue and engagement

Do You Feel Good?” is an online survey to measure employee engagement that Autogrill has conducted annually since 2012. The survey involves countries in the European area, identifying issues in need of improvement and the most effective ways of getting employees more engaged in their work. After the results are read and discussed, management is involved first-hand in developing a plan of action to be implemented at headquarters and locally, for each issue requiring attention. Feedback is the norm in all countries where the Group operates, in the form of an open door policy where the relationship between parties at every level—locally and at headquarters—is open and encouraging.

Other feedback systems vary from country to country. In Italy, all staff members have two email accounts, one for Social Accountability 8000 where they can address concerns relating to professional ethics, and one for reporting any stressful work situations. In North America, the subsidiary HMSHost provides a free H24-7/7 hotline that employees can call to discuss any topic of concern, as well as a web-based line where they can access policy and training activities.

Work-life balance

A healthy relationship between company and staff is rooted in care for the individual and his or her wellbeing, both on and off the job. For Autogrill, this means working on two different planes: professional and individual growth, by way of work-life balance initiatives.

On the professional plane, the Autogrill Group focuses on selection processes based on aptitudes and skills, as well as international job rotation. To work on these aspects effectively and uniformly, Autogrill uses a single process and a single platform for appraising performance and skills throughout Europe. To support employee development at European locations, in 2014 Autogrill launched “Academy”: a common training and development program with the course of study designed ad hoc on the basis of professional experience. For store employees, some countries have their own Academy Operations program, with course material differentiated by role.

As for the “life” part of the work-life balance, Autogrill provides its employees with a broad range of initiatives designed to increase leisure time and spending power, including discounts on products and services that differ from country to country (from insurance to online shopping).

 Health and safety

Autogrill’s commitment to the health and safety of all employees and consumers translates into prevention, technology, training, and day-to-day monitoring. Autogrill performs preventive assessments of workplace hazards so it can take the most suitable measures, such as new operating procedures or the purchase of individual protection devices that will eliminate or minimize risks. To make sure these measures are effective, the types of accidents that occur are constantly monitored, along with the steps taken to mitigate the hazards.


Autogrill and the environment

Environmental issues—climate change, access to clean water, waste disposal, etc.—concern people, organizations and institutions all over the world. Autogrill believes it is the personal contribution of each individual that makes the difference. Simple, everyday habits can help reduce energy consumption without sacrificing quality of life. Although Autogrill Group is a service provider and not a manufacturer, we feel a responsibility to reduce our consumption of energy and natural resources in favor of clean energies and recycled materials that are friendly to our Earth. We do this by designing green facilities, properly managing resources and processes, monitoring performance and, most importantly, enlisting the help of our employees.

Protecting the environment and the Earth’s resources means, above all, consuming less. And consuming less energy and water while properly handling waste takes commitment from everyone, from those who design our buildings and their plants & systems to those who run our operations day to day. Given the different contexts in which it works, Autogrill conducts a wide variety of projects on various levels.

Waste management

The Group’s three business segments have a country-by-country program for monitoring the volume of waste produced, based on local laws and the characteristics of each location, including the collection and recycling system. Autogrill is working to reduce non-recycled waste by implementing collection and recycling systems at the rear of stores, and is also installing compactors and glass crushers in order to decrease overall volumes so that fewer pickups are required.

In France, 20 locations have set up bins where clients are actively involved in recycling PET bottles and aluminum cans, and the plastic parts of take-away packaging have been eliminated. In Italy Autogrill has launched a project to recycle the organic waste of the rest stops at Villoresi Est, Brianza Nord and Brianza Sud, just outside Milan, to fertilize a vegetable garden at the Bosco di Vanzago WWF nature reserve. In 2015 HMSHost International began to collect plastic bottles to be recycled as chairs and T-shirts (80% recycled PET and 20% cotton). Initially tested at Schiphol airport in Amsterdam, the project will be extended to the other airports in Northern Europe.

Energy and water management

Autogrill is working hard to decrease its energy and water consumption by using new technologies and equipment, collaborating with partners, and getting employees involved. Systems to monitor consumption and prevent waste are in constant operation at the Group’s major locations.

Environmental certification

Autogrill Group’s possession of environmental certification is a natural consequence of its commitment to the world around us.

The Villoresi Est rest stop in Italy, opened to the public in early 2013, has obtained “LEED® NC for RETAIL” (Gold level): the first time this standard has been achieved in Italy in the food & beverage business. This milestone is in addition to the fifteen LEED® certified rest stops in Canada (eleven Silver and four Gold), and the LEED® Silver certified rest stop on the Delaware Turnpike in the United States.

In 2015 the Villoresi Est location obtained ISO 50001 certification for its energy management system. Elsewhere in Italy, ISO 14001 certification has been maintained at headquarters, Villoresi Est and Brianza Sud and at Caselle airport in Turin, and EMAS certification at headquarters, Villoresi Est and Brianza Sud. ISO 14001 certification has also been extended to the Italian subsidiary Nuova Sidap. Autogrill S.p.A. was the first company in Italy to have its certification updated to the new ISO 14001:2015 revision. In addition, Autogrill S.p.A. has earned ISO 9001:2015 certification for its project engineering and quality management system.

Group locations in other countries have fine-tuned their management systems to meet environmental standards: in France, the Canaver location has obtained HQE certification 23 and the Ambrussum outlet, near Montpellier, has earned both HQE 24 and BBC; in Spain, the Ciao restaurant inside Telefonica headquarters in Madrid is certified to ISO 14001. In the Netherlands, five of the seven hotels operated by the Dutch subsidiary have Green Key certification, the international eco-label for tourist accommodation requiring internal sustainability procedures. In the United States, the headquarters building in Bethesda (Maryland) is Energy Star and LEED® Gold certified.


Keeping tabs through the Sustainability Report

The Autogrill Group’s Sustainability Report is based on the latest edition of the international guidelines set by the Global Reporting Initiative (G4 Core), and reviewed independently by Deloitte & Touche S.p.A.

The Sustainability Report is public and is made available each year to the stakeholders. Since 2008 it has been submitted annually to the Board of Directors. The information provided in the Corporate Social Responsibility section is further detailed in that report, which can be downloaded from the Sustainability section at